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Help & FAQs - FitDango

Help & FAQs

Account

Why should I sign up for an account?
Signing up for a Fitdango.com account allows you to:

  • Store account information for speedier checkout on future orders.
  • Access your order history.
  • Quickly track order shipments.
  • Create and share a wish list.
  • And more!

Create an Account Now

What do I do if I forgot my username and password?
Click Forgot Password. Enter your email and a new password will be sent to you. 

How do I update the email address in my account?
Log in to your account and select “Account Information” to update your email address.

Emails

Why haven’t I received any emails?
To ensure receipt of our emails, please add info@fitdango.com to your Address Book. Our emails may have been accidentally flagged as spam and moved to a junk or spam folder by your email client. If you’re still having trouble, please email info@fitdango.com and we’ll check your email address.

Merchandise

How can I write a product review?
Go to the product page for the product you want to review and click Write a Review found at the top or bottom of the page. An easy to use form will display. Fill in the requested fields and click Preview. When you are happy with your post, click Submit. It’s that easy!

Your Reviews:

  • Help us do a better job.
  • Help other customers while shopping.
  • Help manufacturers improve products.
  • Are truly appreciated!

Orders

How do I change or cancel my order?
Please call (866) 440-7933 between 8 AM and 8 PM CST (Monday to Friday) as soon as possible. Due to the volume of orders being processed, we cannot guarantee changes or cancellations but we promise to do absolutely everything we can. The sooner we know what you need changed, the better our chances of making it happen. If we are unable to complete your request and you need to return or exchange your merchandise, please contact us.

Why was my order put on hold?
Orders are placed on hold when problems arise during processing. Problems may include things like out of stock merchandise, etc. As soon as a problem is found, the order is placed on hold and we try to contact you. For more information call or email info@fitdango.com and a customer service specialist will assist you – when contacting us, please reference your order number.

Where is my order confirmation number?
Your order number is your confirmation number. This number can be found on the final screen of the online order process, is included in your order confirmation email.

Order Tracking

How do I track my order?
Once your order has shipped, you will receive an email with your package tracking number and a link to track your package.

Payment

What forms of payment do you accept?
Online & Phone: VISA, MasterCard, Amex, & Discover.

Is it safe to use my credit card or debit card on your site?
Yes! We use state-of-the-art VeriSign 256-bit SSL certificates to encrypt the connection and transmission of data between your computer and our servers. Necessary information is stored in a secure environment and sensitive information remains encrypted. We do a daily malware scan of our website to make sure nothing bad has gotten in. Furthermore, our website is checked daily by MacAfee which provides a daily security scan to test for identify theft, viruses, spyware and other threats.

While we use the best SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of your personally identifiable information is restricted in our offices and only employees who need the information to perform a specific job are granted access. Our employees must use password-protected screens when they leave their desk and when they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices.

Do you charge sales tax?
A 6.25% sales tax is applied to all orders shipped within the state of Illinois. Orders shipped outside of the state of Illinois are not charged sales tax.

Pricing

Do you match advertised competitor prices?
We work hard to make sure that we always offer the lowest possible price on every item we sell. Occasionally, one of our competitors may have a lower price than us. Although we cannot guarantee that we will match the price, we often can. Please just contact us and we’ll be happy to look into pricing for you.

Processing & Shipment

How long before my order ships?
We try to ship out every order as soon as possible and most orders ship within two business days. Our business days are Monday through Friday, with the exception of national holidays. Please refer to our Shipping Policy for shipping and delivery estimates based on your location.
In the event of an unforeseen problem an order may be delayed (this rarely happens). If a problem does arise we will attempt to contact you to resolve it—as soon as we are aware of the problem.

How long before my order is delivered?
Most orders process and ship from our warehouse within two business days. This includes orders shipped by upgraded shipping methods (2nd Day, Next Day). Every effort is made to ship all orders as quickly as possible. Transit time varies based on shipping method and location. Please refer to our Shipping Policy for more information.

Returns & Warranty Claims

How can I return something for exchange or credit?
If you need to return merchandise, call (866) 440-7933 between 8 AM and 8 PM CST (Monday to Friday) or email info@fitdango.com to get a Return Authorization (RA) number. We will happily walk you through our returns process. For more information please refer to our Return Policy.

How do I return a warranty claim?
If you return an item under warranty, call (866) 440-7933 between 8 AM and 8 PM CST (Monday to Friday) or email info@fitdango.com to get a Return Authorization (RA) number. We will happily walk you through our warranty process.

How will I get my refund? How long will it take?
Your money will be refunded the same way that you paid for your order. For example, if you paid for your order with a credit card your money will be refunded to the same credit card. Please allow two business days for processing. Please allow 4 - 8 weeks to receive your refund.

How long do I have to return something?
You have 30 days from the date of purchase to return unused merchandise for exchange or refund. We understand that sometimes it may take longer than 30 days for you to find time to return an item. If it has been longer than 30 days, please call (866) 440-7933 between 8 AM and 8 PM CST (Monday to Friday) and speak to a Customer Service Specialist to discuss your return.